Terms and conditions
Purchase Orders
Office hours are from 8:00 a.m. to 4:30 p.m., Monday through Friday, Eastern Europe Time (EET). Outside of office hours, the e-shop and e-mail can take messages and orders at all hours but their processing will be done during office hours.
Customer Account Number
Using your customer account number when you place your order will accelerate the processing of your order. If you do not know your customer account number or would like to establish an account please login using the information from “How to create your account” menu.
Minimum Orders
None.
Standing Orders
Are invited.
Blanket Orders
Purchasing departments issue blanket orders to reduce paperwork. Limits are authorized by the purchasing authority. If other restrictions apply, they should be listed on the Purchase Order. We welcome blanket purchase orders.
Terms
Payment terms are: in advance, against Invoice Proforma. This applies to partial shipments as well.
For orders without an established account, terms are: Prepaid by credit card.
Cash On Delivery orders are not accepted.
Payment details:
Recipient: ALLEM EASTERN EUROPE SRL
Recipient address: B-dul IULIU MANIU, Nr. 6L, Resco work04, Campus 6.1, Etaj 2, Biroul 217, Sector 6, 061103, Bucharest, Romania
Transfer from a bank in the European Economic Area:
IBAN: RO83 REVO 0000 3765 6850 7131
BIC: REVOROBB
Transfer from outside the European Economic Area:
IBAN: RO83 REVO 0000 3765 6850 7131
BIC: REVOROBB
Intermediary BIC: CHASDEFX
Prices
When you have a question about placing an order, pricing, delivery, specifications, quotations, material safety data sheets or technical data, contact us by e-mail allem@allemee.com .
Prices and specifications are effective at the time an order is placed but are subject to change without notice.
Prices are F.O.B. supplier. Freight charges are prepaid and added separately to the invoice, unless otherwise specified. A tariff surcharge total will also be shown on the invoice for applicable items ordered.
Customers agree to be held to terms and conditions as given on our standard invoice in effect at time of shipment.
Personal orders are paid by credit card. We accept MasterCard, VISA and American Express.
Revolut credit cards are accepted, but not as a direct payment gateway. You can either use Revolut Pay (similar to Apple Pay) or utilize other third-party payment providers that accept Revolut cards.
Shipping
We use various courier for goods shipping (DHL, TNT, UPS, FedEx, Fan Courier, etc.) depending of the best negotiated rate for the specific case. We can trace shipments expeditiously at any stage. Reasonable charges, along with the excellent service these carriers provide are additional benefits to our customers. For heavy and oversized shipments, we ship by truck.
Undeliverable Shipments
Please note, that while we make best effort to validate the shipping address given, either that on file or provided with the order, we cannot be held responsible for failure of the common carrier to deliver to the given address. Non-deliverable costs so incurred will be for the account of the customer, since possession of the goods passes to the customer at the time the shipment is loaded onto the truck for the initial delivery.
Hazardous Product Shipments
Our company is dedicated to safe product handling and shipping, conforming to all regulations by OSHA, DOT and IATA for surface and air shipments. Due to additional handling and special packaging requirements on hazardous goods, a fee will be added for each box containing hazardous products. This charge can be avoided in some cases where small amounts per container may be shipped as “excepted or small quantities”. A Material Safety Data Sheet accompanies each hazard shipment. SDS sheets and technical notes for many items can also be found on our web site at any time.
Insurance
All shipments are fully insured, unless we are notified otherwise. The insurance cost is included in the freight charge on the invoice.
Returned Goods Authorization (RGA)
Orders may not be returned without our prior approval. Your satisfaction is one of our goals. Our Customer service will expedite the return of goods for credit or exchange. Call for an “RGA” number before returning any product. Write this number on all shipping labels and correspondence. Do not write this number on the cartons. Returned goods without a valid “RGA” will automatically be returned to the sender.
Certain conditions apply for acceptance of a return and issuance of an “RGA”:
a) The item(s) must have been purchased from us;
b) Not more than 60 days should have elapsed from the invoice date. Regarding damaged shipments, we must be notified within 10 days of delivery date.
c) All returned products must be 100% complete, in original packaging, and in good condition, with all packaging, any software, manuals, warranty cards and other accessories and documentation included;
d) Once an RGA has been issued, it is valid for 30 days after issuance and cannot be extended or re-issued;
e) The following categories of goods cannot be returned:
- “Special order” products;
- “Custom made” or customized products;
- Discontinued products;
- Products on sale;
- Products supplied to the customer as an accommodation, including, without limitation, third-party purchases;
- Refrigerated or temperature-controlled products;
- Products which are altered;
- Products which have missing labels or identifying marks which have been defaced or mutilated;
- Photographic film and any other products having an expiration date close to, or having expired;
- Products which have been used;
- Chemicals;
- Shipments which are returned without an RGA are subject to refusal and/or return to the origin, freight collect.
f) Returned goods which are not the fault of the company are subject to a 15% restocking fee. Buyer agrees that the company shall be the sole judge regarding any returns.
When calling us about a possible return, please have the following pertinent data at hand:
a) Packing slip order number;
b) Date of order;
c) Customer code number;
d) Product description and catalog number;
e) Your purchase order number.
Firm Orders
"Special order" products, "Custom made" or customized products, products supplied to the customer as accommodation and orders with unusually large quantities require a firm order. Firm orders are non-cancelable, non-returnable and may require a pre-payment on order.
Damaged Shipments
We must be notified within 10 days of delivery date to be eligible for exchange / reimbursement. Please retain the shipping container and all contents including the packing material. Do not discard anything unless a hazard is involved (follow the correct safety rules for disposal or safe-keeping). Notify us and supply us with the following information from the packing slip:
a) Our packing slip order number;
b) Your purchase order number;
c) Your customer code number;
d) Product number and quantities of damaged items;
e) A short description of the damage.
Immediately contact the shipping company and arrange for an inspection (“request an inspection”).
After the inspection is completed, please request and obtain a copy of the damage report from the carrier company’s inspector or representative.
Do not return damaged shipments until a claim has been filed, the inspection is completed and the report has been received by you.
Obtain an RGA number from us, who will assist you with return / replacement details.
Limited Product Warranty
The equipment delivered by AllEM Eastern Europe S.R.L. are guaranteed for one year from the invoice date against defects in material or workmanship. Consumables are not covered by warranty.
Products sold are subject to the terms and conditions of the manufacturer’s warranty policy.
Defective products will be replaced, repaired or credited, and may require examination by us prior to replacement or credit. Liability extends only to the value of the product, or a portion thereof, depending on the circumstances.
The customer or user assumes all risks for product utilization. AllEM Eastern Europe S.R.L. assumes no liabilities in the use of these products for any direct, indirect, consequential or incidental damages arising out of their employment, results of their use or inability to use them.
Products offered by AllEM Eastern Europe S.R.L. are primarily intended for laboratory research use and are not intended for clinical, food, cosmetic, household, or drug use. They are not intended for use with live human tissue or liquids or human material unless specifically described for that purpose.
Hazardous Chemicals
First and foremost, chemicals should only be handled by qualified technicians or scientists who are trained in laboratory procedures and familiar with potential hazards of such reagents. Many chemicals in this catalog can cause injury or damage in short or long term exposure.
We furnish Safety Data Sheets (SDS) and apply warning or hazard labels as required. Absence of such labels should not lead the user to assume that the use of the chemical is completely safe.
New Product Developments
If you cannot find a product in our catalog, perhaps we can locate it or develop it for you. New developments are a vital part of our program and we are interested in bringing them into general scientific use. Such suggestions become the property of Ted Pella, Inc. unless otherwise agreed to.
Notice
We reserve the right to refuse orders from anyone.